Broadband Solutions Warranty Information

Broadband Solutions Warranty Period For Equipment Purchased From us?
All equipment supplied by Broadband Solutions, has a 12 month manufacturer’s warranty.

Should a fault develop within that timeframe, please contact Broadband Solutions on 1300 683 000 and we will do our best to assist you with any warranty claims inquiry.

Also if you would like to discuss a claim in relation to the product you have purchased or to discuss your rights pursuant to customer guarantees under Australian Consumer Law, please contact Broadband Solutions on 1300 683 000 or by email at warranty@broadbandsolutions.com.au

Replacement Warranty Details

Your replacement warranty period commences automatically from the date that you receive your first invoice for the equipment– there’s no need to fill in any additional paperwork for the warranty to start.

All warranty claims will be processed at no cost to you if your warranty claim is valid and you follow our procedure.

Please contact Broadband Solutions on 1300 683 000 to make a replacement warranty claim.

If the problem can’t be fixed remotely, we will send you a preconfigured replacement unit, with a Hardware Return Form and a return courier bag.

When you receive the replacement unit, please connect it immediately and let us know if your problem is resolved.

Returning Faulty Equipment

You need to return your faulty equipment within 30 days of receipt of your return postal satchel – otherwise, you will be charged for the replacement equipment.

Simply pack the faulty hardware into the packaging that came with the replacement unit, and include the original power pack, cables, disks and manuals.

Then place the Hardware Return Form inside the box and pop it into the return bag supplied. Couriers please will be in contact to arrange a suitable collection time.

Please note that the repair or return of equipment may result in loss of data.

The benefits given to you by the replacement warranty are in addition to other rights and remedies you may have at law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.

Refurbished parts may be used to repair the goods.

Equipment models can change over the course of the fast replacement warranty. We guarantee that your replacement unit will be functionally identical to your original equipment – though it may, of necessity, be a different model, or even from a different manufacturer.

What Isn’t Covered

The warranty doesn’t cover the following:

  • Changing your mind – please select your equipment carefully.
  • Mechanical damage – caused by misuse, abuse, impact or accident – electronic equipment doesn’t like that.
  • Liquid damage – we expect that you’ll keep your equipment in a dry place.
  • Theft – this isn’t an insurance policy.
  • Power surge – we recommend the use of surge suppression equipment on the electrical supply.
  • Heat damage – don’t stack your equipment, it needs clear airflow above and to the sides.
Product information

Broadband solutions provide Cisco and Netcomm Router/ Modems.

If you would like any information on Netcomm hardware in general please refer to netcommwireless.com or contact Broadband Solutions on 1300 683 000.

If you would like any information on Cisco hardware in general please refer to cisco.com or contact Broadband Solutions on 1300 683 000.