ADSL 2 + FAQ

Why Business Grade ADSL2 +?

Broadband Solutions ADSL2 + is a business Grade Service starting from 8 Mbps/384 kbps all the way up to 20 Mbps/1 Mbps.

Does this service come with a SLA?

Broadband Solutions ADSL2 + comes with a 99.95% Service Level Agreement with a 4 Hour restoration time and 3:1 contention Ratio.

Does this service include business hours support?

Yes this service comes with 24 * 7 support and access to Level 3 Noc 24 *7, 365 days a year based in Australia. 

What is the excess charge?

Data is only counted for downloads and excess charges are charged per Gb or you have the option of going on a unlimited plan.

Does this service include a Static IP?

Yes it comes with 1 static IP. Any addtional IP can be arranged for additional cost per IP range. 

Can I use my own Router?

Yes you can use your own router or we can configure and supply a Cisco router at a cost. 

Can I put voice over this service?

Yes you can, we can provide you with a SIP trunk at a rate per trunk or you can use your own SIP provider. 

What is the lead time for installation?

The time frame for this installation is 5-10 business days.