voip services for hotels and hospitality

VoIP services for hotels and hospitality

Having an IP telephone in a standard guest room is becoming the norm, rather than the exception for today’s Hotels. The cost of maintaining two networks of cable through a hotel (voice and data - sometimes adding up to thousands of metres of cable) is becoming a thing of the past.

New IP phone systems are becoming cheaper all the time. Cheaper not only in the upfront costs of the hardware, but also cheaper to operate, maintain and reconfigure to add or remove rooms and other business areas. Plus many IP phones have multi-line functionality and colour screens, providing an opportunity to introduce marketing messaging into the guestroom. For example, contact lists, food and beverage menus and other hotel services can be updated at a moment’s notice and be available immediately to a guest via the IP phone’s colour screen. Imagine the hours saved by not having to update paper based contact lists and hotel menus in every room!

Broadband Solutions specialises in helping businesses migrate their business telephone lines to VoIP plans and will tailor a solution to best fit your hotel’s requirements and budget. We can install a new native VoIP PABX with new SIP handsets, or adapt your existing PABX to use VoIP lines and we can cater for your Hotel – whether it has 2 to 2000 rooms.

VoIP service benefits:

Reduce your phone call costs. The cost of phone calls made by guests and staff at hotels is a significant monthly expense that can be dramatically reduced by migrating to a VOIP service. Unlimited long distance calls to your other hotel locations can also be added to your voice service.
Reduce your operations, maintenance and labour costs. Reconfiguring phone lines, adding new rooms and maintaining VOIP systems is relatively cheap and easy to do when compared to traditional fixed line phone services. Plus you can save untold labour hours through the utilisation of VOIP handset colour screens instead of individual, inroom, paper based guest information, menus and contact lists.
Enjoy advances features for the same price. IVRs, queuing, call hold & transfers, music on hold, voicemail, conference calls, call waiting, and call forwarding can all be managed easily by a VOIP system. These features will enhance your hotel’s potential to grow to attract the premium guest market while reducing the costs of operating these services under a traditional fixed line service.
Increased mobility. For employees who are always on the go, a VoIP phone system can have special call routing features that allow mobile employees to always be in touch and because calls are made over the internet, any device that has a broadband connection, including PCs, laptops, tablets and PDAs, are suitable for this highly-flexible phone system.
Fully integrable with existing fixed line, mobile and other voice and data services
Fast installation utilising existing infrastructure (where available)
Completely flexible and scalable as your requirements change
99.95% guaranteed uptime with built-in, alternative carrier, redundancy options
Fully secure
24/7 monitoring, management and support
Clearly defined SLAs for added peace of mind

Broadband Solutions specialised in VoIP for hotels and other hospitality providers. We terminate calls into local infrastructure, ensuring low latency and high availability backed by redundent Meshed MPLS Cisco core and Geographoc redundent HA Broadsoft Platform. We use the industry standard SIP protocol and our service is compatible with almost any SIP handset/ATA/gateway device available.

VoIP services for hotels and hospitality

VoIP service benefits:

All our solutions are backed with SLAs that include guaranteed 99.95% uptime, 24/7 monitoring and support and our VPN and MPLS services will provide your business with multi-location consistency and security.