Available Positions

Executive Assistant & Admin Support

Business Development

Account Manager

Social Media Coordinator

Executive Assistant & Admin Support

About the Role

Broadband Solutions is a fast growing, 100% Australian owned and operated voice and data service provider. We are currently seeking a well organised administrative all-rounder to join our growing team working closely with senior management.

About You

The successful candidate will enjoy working within a small team environment and is achievement driven. You will have extensive secretarial/administrative experience. You will be proficient in time management, co-ordination of activities, data processing and communication. You will have an elevated level of confidentiality. You will be confident, outgoing and a team player.

What we are looking for

• Experienced secretarial background working under direction of MD or senior manager
• Impeccable spelling and grammar and general communication skills
• A positive attitude and friendly personality
• Excellent teamwork skills
• Excellent organisational skills
• Highly motivated self-starter
• Ability to work with people (internal & external) politely and effectively for positive outcomes
• Knowledge in the ISP Industry an advantage
• IT & Marketing Skills an advantage

We will look favourably to candidates with

• Successful experience in a similar role
• Excellent MS Office 365 software skills
• MYOB experience an advantage
• Tertiary education

What you will be doing

• Executive Assistant to MD
• Diary/email management
• Manage all travel arrangements/bookings
• Admin support to the leadership team
• Analyse and report on NBN campaign progress and success
• Reception duties as the first point of contact for all visitors (no switchboard)
• Manage all inbound and outbound mail, office deliveries and courier bookings as required
• Assist admin team (accounts payable/receivable) as required

Key Selection Criteria

• Demonstrable high level written and verbal communication skills
• Advanced computer skills
• Appropriate experience in a similar role
• Excellent references

How to apply

Send your resume & cover letter to jobs@broadbandsolutions.com.au with your response to the key selection criteria.  Applications close 5 pm Friday 3^rd November 2017.

Note: All shortlisted applicants will be subjected to various pre-employment checks including Criminal History Check, Right to Work and References. Only successful applicants will be contacted.

Business Development

Location: Brisbane or Melbourne

Department: Sales

Reports to: Sales Manager

The position is responsible for the development of new business opportunities through the acquisition of new customers.

Working closely with your Sales Manager and sales team, the successful candidate is one who is not afraid of hard work and perseverance. Your tasks will include daily outbound calls and face to face meetings to build relationships with new leads and close sales. You will be accustomed to monthly KPI targets and enjoy meeting and exceeding those targets on a regular basis. The successful candidate is expected to generate their own leads where possible. You enjoy the hustle of a ‘fast-paced’ sales lifestyle and are rewards focused towards exceeding sales KPIs.

Presentation skills and sales reporting is essential to this role.  As part of the interaction with prospects and customers, important market intelligence is to be obtained to ensure market competitiveness and relationships are maintained.

Travel will be required for this role.

Business Development

• Convert inbound enquiries, from new prospects, into Sales.
• Actively prospect and implement sales strategies to acquire new business or appointments
• Understand the customers’ needs, in relation to our evolving service capabilities and ensure customers are apprised of the applicable services we can offer them.
• Maintain accurate Salesforce (CRM) records of all relevant services being taken by each new sale
• Prepare quotations and provide solutions to customer requirements as necessary.
• Meet sales targets and KPI’s as required.
• Provide timely input and forecasts to management on opportunities, via Salesforce.
• Contribute to the team performance by sharing and implementing best practice ideas.

Administration

• Maintain and update a daily reporting of sales activities through Salesforce
• Maintain records within Sales Force in relation to any ongoing opportunities that are being worked on

Equal Employment Opportunity

• Comply with Equal Employment Opportunity, Discrimination, Harassment and Bullying Policies at all times

Occupational Safety and Health

• Follow and comply with all Occupational Safety and Health policies and procedures to ensure personal safety and the safety of others is maintained at all times

Continuous Improvement & Compliance with Management Systems

• Comply with continuous improvement initiatives and management systems
• Report any deficiencies in management systems and where appropriate, suggest areas for improvement

Risk Management

• Comply with all risk management initiatives throughout the business and report any risks

Experience / Knowledge

• High-level experience in a similar SalesBDM role.
• Proven success in outbound sales of telephony and data solutions
• Proven success in achieving KPIs.
• Knowledge and experience in Telecommunications, including data and voice services

Skills

• Demonstrated ability to achieve sales targets.
• Excellent communication skills.
• Ability to learn and understand the company’s product suite.
• High degree of accuracy.
• Ability to build strong working relationships, both internal and external
• Ability to handle and schedule a demanding workload to meet customer requirements.
• Strong computer skills.

Education & Qualifications

• Tertiary Qualifications in a relevant field (Desirable)

Personal Attributes

• Customer focused.
• Professional and ethical.
• Team player.
• Target and results driven.

Note: All shortlisted applicants will be subjected to various pre-employment checks including Criminal History Check, Right to Work and References.

Account Manager

Location: Brisbane, QLD

Department: Sales

Reports to: Sales Manager

The position is responsible for maintaining and expanding relationships and revenue within a portfolio of existing customers. The Account Manager will be focused on growing their accounts portfolio revenue every quarter, whilst ensuring customers contracts are renewed. Your tasks will include daily calls and face to face meetings to build relationships with your customer base. You will be accustomed to monthly KPI targets and enjoy meeting and exceeding those targets on a regular basis. The successful candidate enjoys relationship building with customers and is focused on maintaining customer satisfaction and customer spend. Sales experience, presentation skills and report building is essential to this role.  As part of the interaction with prospects and customers, important market intelligence is to be obtained to ensure market competitiveness and relationships are maintained.

Travel will be required with this role.

Account Management

• Build and maintain relationships with all key stake holders and customers in the portfolio.
• Serve as the face of the company and be the single point of contact for enquiries and concerns.
• Manage expectations of clients on a timely basis if disruptions occur during service delivery process.
• Maintain regular communication with client decision makers, meeting with them at least quarterly.
• Maintain or exceed current revenue levels from assigned customer portfolio in accordance to KPI’s supplied
• Ensure all existing contracts nearing expiry are engaged for renewal prior to end date
• Be aware of upcoming out of contract services 12 months in advance
• Aim for all existing contracts are signed for a further period within 3 months out from the contract end date.
• Create a hierarchal flowchart of each organisation from your assigned portfolio.
• Maintain accurate salesforce records for all your portfolio accounts
• Understand customer needs and requirements and match them to existing and new BBS products and services.
• Prepare quotations and provide solutions as necessary.
• Ensure all email, meeting, and note correspondence is logged in salesforce with detail
• Contribute to the team performance by sharing and implementing best practice ideas.
• Meet sales targets and KPI’s as required (bonus programs may be included when KPI’s are met).
• KPI’s and Targets will be reflected on your KPI document which will be updated at a minimum every financial year for you by your Account Director.
• Other reasonable duties as directed.

Administration

• Maintain and update opportunity activities in Salesforce on a daily basis
• Maintain and keep accurate logs on Salesforce of all email communication with customers
• Maintain and keep accurate records of customer contact details for each client.

Maintain associated contract records in Salesforce

Equal Employment Opportunity

• Comply with Equal Employment Opportunity, Discrimination, Harassment and Bullying Policies at all times

Occupational Safety and Health

• Follow and comply with all Occupational Safety and Health policies and procedures to ensure personal safety and the safety of others is maintained at all times

Continuous Improvement & Compliance with Management Systems

• Comply with continuous improvement initiatives and management systems
• Report any deficiencies in management systems and where appropriate, suggest areas for improvement

Risk Management

• Comply with all risk management initiatives throughout the business and report any risks

Experience / Knowledge

• Experience in a similar sales/account management role.
• Proven success in outbound sales of telephony and data solutions into the SMB, SME and Corporate sector.
• Knowledge and experience in Telecommunications, including data and voice services

Skills

• Demonstrated ability to achieve targets.
• Excellent communication skills
• Ability to learn and understand the company’s product suite.
• High degree of accuracy.
• Ability to build strong working relationships, both internal and external
• Ability to handle and schedule a demanding workload to meet customer requirements.
• Strong computer skills.

Education & Qualifications

• Tertiary Qualifications in a relevant field (Desirable)

Personal Attributes

• Customer focused.
• Professional and ethical.
• Team player.
• Target and results driven.

Note: All shortlisted applicants will be subjected to various pre-employment checks including Criminal History Check, Right to Work and References.

Social Media Coordinator

About the Role

Broadband Solutions is a fast growing, 100% Australian owned and operated corporate voice and data service provider. We are currently growing our internal digital marketing and social media team and currently seeking a highly-valued individual to join our growing organisation.

About You

The successful candidate will enjoy working within a small team environment and is goal driven. You will have extensive experience in digital marketing, and be an expert in Social Media. You have a creative flare, love getting your hands dirty writing unique and exciting content and creating amazing images. You are up to date with the latest digital marketing trends, viral content and social media platforms and thinking outside of the box is necessary.

What we are looking for

• Extensive experience administrating and managing popular social media platforms
• Extensive experience in Facebook, Twitter, and Instagram Advertising
• Extensive experience in managing an Instagram account
• Love writing Blog content, love tweeting and love writing status updates
• Impeccable spelling and grammar
• Knowledge in the ISP Industry
• Strong IT & Marketing Skills

We will look favorably to candidates with

• Video Production Experience
• Graphic Design Experience
• Web Design Experience
• Search Engine Optimisation Skills
• Digital Strategy and Brand Development
• Email Marketing
• Experience in Salesforce, WordPress & Google Products
• Qualifications in Marketing or Information Technology (or similar field)

What you will be doing

• Working within a team environment and executing the company’s social media marketing plans
• Creating & promoting high quality content for social media channels (video, text, image)
• Ensuring all our social media accounts are regularly updated with fresh content
• Engaging with customers and leads on social media
• Identify areas of improvements to generate more exposure and incoming leads
• Analyze and report on campaign progress and success
• Support the sales team with generating new leads

Key Selection Criteria

• Demonstrated experience in creating successful social media content that meet company objectives
• Qualifications and experience in Digital Marketing, Communication and/or Information Technology
• Demonstrated high level written and verbal communication skills
• Demonstrated ability to think ‘outside the box’
• Demonstrated Social Media Community Management

How to apply

Send your resume & cover letter to jobs@broadbandsolutions.com.au with your response to the key selection criteria.  Applications close 5pm 28^th February 2017.

Note: All shortlisted applicants will be subjected to various pre-employment checks including Criminal History Check, Right to Work and References. Only successful applicants will be contacted.