Privacy and Terms

Acceptable Use Policy

Broadband Solutions acceptable use policy forms part of Broadband Solutions Standard Form of Agreement

Broadband Solutions Warranty Information

Details on our Hardware Warranty

Complaint Handling Process

This is a summary of our complaint handling process for customers and former customers who are covered by the Telecommunications Consumer Protections Code (TCP Code).

Copyright Infringement Policy

This is our policy regarding customers who repeatedly commit copyright infringement.

Critical Information Summary ADSL

This summary gives you the important information you need to know about your ADSL plan.

Critical Information Summary Midband Ethernet

This summary gives you the important information you need to know about your Midband Ethernet plan. It covers things like the length of your contract, how much you need to pay each month, what’s included and what’s not.

Critical Information Summary Express Fibre 1000 Mbps
Critical Information Summary Elite Fibre
Critical Information Summary SmartSIP
Critical Information Summary SmartPABX
Critical Information Summary SmartNBN TC4
Customer Terms

This is Broadband Solutions’ Standard Form of Agreement under section 479 of the Telecommunications Act 1997, called our ‘Customer Terms’.

Financial Hardship Policy

This is our financial hardship policy

Privacy Policy, Information Collection Statement and Credit Reporting Policy

We are committed to guarding your privacy and personal information

Representation Authority

If you wish to appoint an Advocate or Authorised Representative to deal with us on your behalf

Telecommunications Consumer Protections Code Information

The Telecommunications Consumer Protections Code (“TCP Code”) is a comprehensive code of practice for the Telecommunications Industry