Privacy and Terms
Acceptable Use Policy
Broadband Solutions acceptable use policy forms part of Broadband Solutions Standard Form of Agreement
Broadband Solutions Warranty Information
Details on our Hardware Warranty
Complaint Handling Process
This is a summary of our complaint handling process for customers and former customers who are covered by the Telecommunications Consumer Protections Code (TCP Code).
Copyright Infringement Policy
This is our policy regarding customers who repeatedly commit copyright infringement.
Critical Information Summary ADSL
This summary gives you the important information you need to know about your ADSL plan.
Critical Information Summary Midband Ethernet
This summary gives you the important information you need to know about your Midband Ethernet plan. It covers things like the length of your contract, how much you need to pay each month, what’s included and what’s not.
Critical Information Summary Express Fibre 1000 Mbps
Customer Terms
This is Broadband Solutions’ Standard Form of Agreement under section 479 of the Telecommunications Act 1997, called our ‘Customer Terms’.
Financial Hardship Policy
This is our financial hardship policy
Privacy Policy, Information Collection Statement and Credit Reporting Policy
We are committed to guarding your privacy and personal information
Representation Authority
If you wish to appoint an Advocate or Authorised Representative to deal with us on your behalf
Telecommunications Consumer Protections Code Information
The Telecommunications Consumer Protections Code (“TCP Code”) is a comprehensive code of practice for the Telecommunications Industry