It’s getting harder and harder to find residents and businesses paying for a landline telephone these days, especially in the age of ubiquitous mobile phone coverage. If you run a small business, it makes good sense to separate your personal and business phones. However, running two mobiles (or plans, via a Dual SIM) is not a complete solution.
In business, especially micro or small businesses run from home or a small office, giving customers a landline option is alluring. However, maintaining a landline can prove costly, especially if you have to install one especially for your building. The alternative is to use VoIP (Voice over IP), which uses an existing internet connection to carry voice calls. For businesses that use PABX (Private Automated Branch Exchange), VoIP is integrated using a technology called SIP Trunking (Session Initiation Protocol). Both are low-cost, high-functionality alternatives to installing a traditional landline. VoIP and SIP can help your business with productivity, mobility and more.
Easy and cost-effective Interactive Voice Response
Interactive Voice Response or IVR allows a computer to respond to a voice or dial tone for a specific purpose. Many businesses use IVR’s to allow users to log in to accounts, take down details or record survey results. Most businesses use them as “interactive menus” to direct calls to specific departments. By having users log in, agents can assist customers better when they reach a specialist. Old phone systems needed expensive specialised equipment to achieve the same solution, either at the business, in the network, or from an application service provider.
Answer calls, hear messages and redirect to mobile
VoIP and SIP systems that use the power of the cloud gives you access to desktop or mobile based applications that allow you to answer or reject calls, hear recorded messages, or redirect incoming calls to mobile phones or other numbers based on criteria such as time of day, or who’s already on a call. With third-party integrations also available, you can even automatically bill your customers for the time you spend talking to them, or even automatically call your customers and remind them of overdue invoices.
Better scaling and integration
Only a few small businesses may use a PABX system. This is due to the belief that PABX systems can cost an arm and a leg, whereas, in reality, a hosted PABX can cost the same amount as a landline phone, if not less. Plus, small businesses can make use of other benefits such as easily expanding to cater for increased call volumes without installing more equipment which represents a significant saving compared with re-installing or upgrading an ageing system.
Reduced call costs
Call costs over VoIP or SIP cost a fraction of what landlines charge you for the same service. Broadband Solutions can provide plans that include calls to other landlines and mobiles for far less than fixed line providers. These plans can be bundled in with your existing internet service (which is recommended to ensure a quality of service with your voice calls).
Broadband Solutions voice solutions are flexible, scalable, and customisable while using the power of the cloud. Broadband Solutions’ SmartPABX can get your business’s phone system up and running within 10 minutes for an affordable price. If you are not convinced, you can also test out all of our of SmartPABX’s features with a free online trial.
Call 1300 683 000 and ask us about how we can help your small business with all of your voice solutions – no matter how basic or complex they may be.
Last modified: December 15, 2016