Protecting Our Customers

PROTECTING OUR CUSTOMERS

The Telecommunications Consumer Protections (TCP) Code was created by the Australian Telecommunications Industry after consultation with regulators and consumer groups. The Code contains a set of rules designed to protect the rights of consumers and to clearly spell out the obligations of retail telecommunications service providers. Most of the Code rules apply from 1st September 2012.

The TCP Code is registered by the Australian Communications and Media Authority (ACMA).

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